Every client seen at Care Net of Carbon County is promised confidentiality, and every member of the center staff must uphold confidentiality. The only exceptions are when required by law or morally compelling circumstances to break confidentiality. If a client situation arises that may require reporting, that action is taken through the Executive Director.
Prayer requests made for clients are to be generic and do not contain identifying details. Volunteers will not discuss details of client cases with each other.
If a client knows a staff member, that client should be assured of confidentiality and the availability of other peer mentors.
Client files and information that reveal the identity of clients are kept in locked file cabinets while staff are not on the premises. The files may be kept unlocked during business hours but locked at all other times. Files are not permitted to leave the center.
When anyone other than the client requests information concerning the client, that request will be refused unless the client’s written permission has been obtained or a subpoena or court order is issued.
Client information (i.e., name, address, or phone number of a client) is not to be given over the phone to anyone unless written permission has been obtained. (This includes parents, boyfriends, medical personnel, etc.)